Shipping & Delivery

Last updated October 20, 2026

Where we deliver and why, what it costs, how long it takes, how tracking works, and what happens if something goes wrong.

At a glance

Where we deliver

We deliver to addresses in the 48 contiguous US states and Washington, D.C. only. We do not deliver to:

• Alaska or Hawaii;
• US territories, such as Puerto Rico, Guam, the US Virgin Islands, American Samoa or the Northern Mariana Islands;
• APO, FPO or DPO military and diplomatic addresses;
• any address outside the United States.

Why: Drift 45, Kite 45 and Moor are power banks, and a power bank is a lithium-ion battery. Carriers only accept lithium batteries on routes and services that follow the rules for them, and inside the United States those packages travel by ground. Ground routes from the mainland do not reach Alaska, Hawaii, the territories or APO, FPO and DPO addresses. To keep one clear rule, the same delivery area applies to every order, including orders of chargers or cables only.

If you enter an address outside our delivery area: we cannot ship the order. We cancel it, tell you by email, and refund the full amount you paid, sales tax included, to your original payment method within 5 to 10 business days. Nothing is shipped and nothing is kept. If you have another address within our delivery area, you are welcome to order again with it.

P.O. boxes: we can deliver to a P.O. box only when the carrier handling your package delivers there. If it does not, we email you before shipping to ask for a street address. If we still cannot ship, we cancel the order and refund you in full.

Shipping costs

Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains and however many items are in it, even if it ships in more than one package. Your cart and the checkout page show each item, shipping as included, and the total; any sales tax is added as its own line before you pay.

Import duties and sales tax

Every order ships from our partner warehouse overseas and is imported into the United States. We ship delivered duty paid (DDP): import duties are included in our prices and we pay them. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full. If you already paid a carrier, send us the receipt and we refund the full amount.

Sales tax is not included in our prices. Where state law requires us to collect it, it is calculated at payment from your delivery address and shown before you pay.

Processing and delivery times

• Processing: we prepare and ship your order within 1 to 3 business days after it is confirmed.
• Transit: the carrier then takes 7 to 12 business days to deliver it.
• In total: most orders arrive about 8 to 15 business days from order confirmation.

Business days are Monday to Friday, excluding US federal holidays and the public holidays of the country our warehouse is in. The delivery dates shown on product pages and at checkout are estimates based on these times.

Holidays and busy periods

Orders are not prepared or carried on weekends, US federal holidays or the public holidays of the country our warehouse is in, so those days are not counted in the times above. Around the end-of-year holidays, in bad weather, or when customs runs extra checks, transit can take a few days longer. If a delay goes beyond our estimate, we tell you, as described below.

Tracking

When your order ships, we email you a tracking number and link. The first tracking update can take a few days to appear, because your package leaves from overseas. If your order ships in more than one package, you get a tracking number for each. Carriers usually leave packages at the door without asking for a signature.

How power banks travel

Our power banks contain lithium-ion batteries, and we follow the carriers' rules for them:

• power banks are packed with any prongs folded and any built-in cable wound in, so that they cannot move, be crushed or switch on during the trip;
• the package is marked and sent the way the carrier requires for lithium-ion batteries;
• because of these rules, a power bank may travel in a separate package from the rest of your order. This costs you nothing extra.

When your power bank arrives, look at it before you charge it. If it is damaged, swollen, hot or leaking, do not charge or use it, and do not send it back: see Damaged, swollen or hot power banks.

Shipping delays and your right to cancel

We ship within the time stated above. If we cannot, we email you before that time runs out. The email gives you a revised shipping date, or tells you if we cannot yet give one, and lets you choose between waiting and canceling your order for a full refund.

• If the revised date is no more than 30 days after the original one and you do not reply, we take it that you accept the delay. You can still cancel at any time before the order ships.
• If we cannot give a revised date, or the delay is longer than 30 days, we cancel your order and refund you, unless you tell us that you want to wait.
• If you cancel, or we cancel, we refund the full amount you paid to your original payment method within 5 to 10 business days, and always within the time the rule below requires.

This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Address changes and mistakes

Please check your shipping address carefully before you pay. If you need to change it, email us at tourexv@outlook.fr as soon as possible with the full corrected address. We can change it until your order ships, but not after, and only to another address within our delivery area.

If a package comes back to us because the address was incomplete or incorrect, we contact you: we can ship it again once you confirm the address, or refund the products when the package is back with us.

Refused packages

If you no longer want an order that has already shipped, please accept the delivery and return the unused items under our returns policy. It is quicker for you. A refused package travels back to our partner warehouse, which can take several weeks, and we refund the products once it is back with us and checked. If your cancellation email reached us before the order shipped, see Cancellations.

If a box arrives visibly damaged, you can still accept it: take photos and tell us, as described below.

Late, lost or damaged packages

• No tracking movement: if your tracking has not updated for 7 business days, or your order has not arrived within the total time above, email us. We look into it with the carrier.
• Lost in transit: if the carrier confirms that your package is lost, or it has still not arrived once the carrier's search is over, and at the latest 15 business days after the end of the total time above, we reship your order or refund it in full, as you prefer, at our cost.
• Damaged on arrival: keep the packaging, take photos and email us within 30 days of delivery. We replace or refund the item. A damaged power bank is never sent back. See Defective, damaged or wrong items.

Ownership of your order, and the risk of loss, pass to you when the carrier delivers it to the address you gave us.

Tracking says delivered, but nothing arrived

1. Check your mailbox, porch, back door, garage, building reception or parcel lockers, and ask your neighbors and the people you live with.
2. Wait one more business day: carriers sometimes scan a package as delivered a little before it actually arrives.
3. Check that the address in your order confirmation is right.
4. If you still cannot find it, email us within 30 days of the delivery date shown in tracking, with your order number.

We then open a search with the carrier and keep you informed. If the carrier finds the package was delivered to the wrong address, or confirms it is lost, we reship your order or refund it in full. If the carrier confirms delivery to your address, we share its proof of delivery with you and help you look further; we may ask you to file a report with the carrier or your local post office.

Questions

Email us at tourexv@outlook.fr with your order number. We reply within 2 business days.