Contact

Last updated October 20, 2026

A question about a charger, a cable or a power bank, an order, a delivery or a return? Write to us and a real person will answer.

Email

tourexv@outlook.fr

We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Support is by email only: there is no phone line, and every message gets a written answer you can keep.

What to include

• Your order number, if you have one.
• The name and email address used for the order.
• The product or products concerned.
• A short description of what you need.
• For an item that arrived damaged, wrong or defective: photos, or a short video, of the item, the packaging and the shipping label.
• For a power bank that is damaged, swollen, hot or leaking: photos only. Do not ship it to us.
• To change a shipping address: the full corrected address, within our delivery area. Please write as soon as possible, because we cannot change the address once the order has shipped.

Common requests

• Choosing a product: tell us which phone, watch, tablet or laptop you want to charge, and where, and we will help you choose before you order.
• Delivery times, tracking, delays and the delivery area: see Shipping & Delivery.
• Canceling an order before it ships: email us with your order number and "Cancel" in the subject line. See Cancellations.
• Returning an item, or an item that arrived damaged, wrong or defective: see Returns, Refunds & Cancellations. Please email us before you send anything back: every return needs our authorization first.
• Charging safely, flying with a power bank, magnets and disposal: see Care & Safety.
• A charge you do not recognize: email us before you contact your bank, and we will tell you what it is.
• Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): email us with "Privacy request" in the subject line. See our Privacy Policy.
• Help using the website, or ordering by email: see Accessibility.
• Who we are: see Seller Information.

Reporting a safety concern

If you think one of our products is unsafe, or something happened with it, stop using it and email us with "Safety" in the subject line: the product, your order number if you have it, what happened and, if you can, photos. We keep a record of every report. In an emergency, call 911 first. You can also report it to the U.S. Consumer Product Safety Commission at SaferProducts.gov. See Reporting a safety concern.

Mailing address

Quinz LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

This is our registered agent's address, for letters and legal notices only. It is not a store or a showroom, and it is not a returns address: we cannot receive visitors or products there. For a return, please email us first: we send you a return authorization with the return address and instructions.