Care & Safety

Last updated October 20, 2026

Chargers, cables and power banks are easy to live with once you know a few plain rules. This page brings together the care and safety information for every NAGI product. The quick start guide in the box comes first: please read it before use and keep it. If it ever says something different from this page, follow the guide.

For every charger and power bank

• Use it indoors, in a dry place. Keep it away from water and other liquids, such as sinks, baths, drinks and rain, and do not touch it, plug it in or unplug it with wet hands.
• Keep it away from heat and direct sun: radiators, heaters, stoves, open flames, a sunny window ledge or a car dashboard.
• Do not cover it while it charges or while it charges a device: no pillows, blankets, bedding, clothes or bags over it, and never under a pillow.
• Unplug it and stop using it if it is damaged, swollen, hot to the touch, smells of burning or makes noise, such as crackling, buzzing or hissing. Then see If something gets hot, swells, smokes or smells.
• Do not open, crush, puncture or modify it, and do not try to repair it yourself.
• Keep it and its cables out of reach of young children: it is not a toy.
• Use a cable in good condition, rated for the power you need.
• It is normal for a charger or a power bank to feel warm while it works. Hot to the touch is not: unplug it and stop using it.

Chargers

• Plug the charger straight into a wall outlet in good condition, all the way in. Do not use an outlet that is loose, cracked or scorched, and do not force the prongs into an outlet they do not fit.
• Leave air around it while it works. Do not place it on a bed, a sofa or bedding, and do not leave it under furniture, cushions or curtains, or inside a drawer or a bag.
• If you use a power strip or an extension cord, choose one in good condition, rated for what you plug into it. Do not plug power strips into each other, and do not overload them.
• Fold the prongs before you put the charger away or in a bag. Do not use it if a prong is bent, loose or damaged.
• Unplug the charger before you clean it, and when you go away for a long time.
• Eddy has a built-in fan that moves air behind the phone: keep its vents clear of dust and fabric, and do not cover it.
• Tandem 45 and Reel 45: keep the watch spot clear of dust, metal objects and cards.

Cables

• Pull by the plug, never by the cable.
• Avoid tight bends, knots and sharp edges, and do not pinch a cable in a door, a drawer or under the leg of a piece of furniture.
• Coil cables loosely, and keep the plugs clean and dry, with no lint in them.
• Stop using a cable that is frayed, cut, scorched, bent at the plug, or that only works at a certain angle.
• Use a cable rated for the power you need: a cable made for less power than your charger and your device use can get hot.
• Reel 45, Drift 45 and Kite 45 have a built-in cable that winds back in. Guide it with your hand as it goes in, do not let it snap back on its own, and do not pull it past the point where it stops.
• Long cables, such as the Reach Cables: run them along walls and away from walkways, so nobody trips on them, and never under rugs or carpets.

Power banks and lithium-ion batteries

Drift 45, Kite 45 and Moor each hold a 10,000 mAh lithium-ion battery. Lithium-ion batteries are part of everyday life, and they ask for a little care: a battery that is damaged, crushed or overheated can catch fire.

First charge and everyday charging

• Charge it fully before its first use.
• Charge it as its quick start guide explains, from a wall outlet or a USB-C charger in good condition.
• Charge it on a hard, flat surface, such as a desk or a table, in a room where someone is around. Not on a bed, a sofa or a cushion, never under a pillow, and never inside a bag.
• Unplug it once it is charged. Do not leave it plugged in for days.

Heat and storage

• Never leave it in a hot car, in direct sun, on a radiator, or near a heater or a flame.
• If you will not use it for a few weeks, store it about half charged, in a dry place at room temperature, and top it up every few months.

Handle with care

• Do not drop, crush, bend or puncture it, do not sit on it in a back pocket, and do not put heavy things on it.
• Do not open it, and do not try to remove or replace the battery.
• If it falls hard, look at it before you charge it again. If the case is cracked, bent or bulging, stop using it.
• Keep keys, coins and other metal objects away from its ports and prongs.
• Kite 45's clip is made to carry the power bank, not to climb, lift or hang heavy loads.
• Never ship a damaged, swollen or leaking power bank, not even back to us: see Damaged, swollen or hot power banks.

Flying with a power bank

• Power banks go in your carry-on bag only, never in checked luggage. If your carry-on bag is checked at the gate, take the power bank out and keep it with you.
• Airlines generally allow power banks of up to one hundred watt-hours in carry-on bags without asking for approval. A 10,000 mAh power bank is normally well below that limit.
• Each airline can add its own rules, for example on how many power banks you may bring, or on using or charging them during the flight. Check with your airline before you fly, and follow the crew's instructions.
• Keep any prongs folded and any built-in cable wound in, so that nothing can switch it on in your bag, and keep it where you can reach it.

Magnets

Tandem 45, Reel 45, Eddy and Moor contain magnets.

• Keep them away from pacemakers, implanted defibrillators and other implanted medical devices. If you have one, ask your doctor or the device maker for the safe distance, and do not carry a magnetic product in a pocket over the device, such as a shirt or jacket chest pocket.
• Keep them away from credit cards, hotel key cards and other cards with a magnetic stripe.
• Remove cards, keys, coins and other metal objects from between Eddy or Moor and your phone: metal caught between them can get hot.
• Eddy and Moor attach to iPhone 12 and later and to phones in a magnetic case. Thick cases, metal plates and ring holders can stop the magnets from holding.

Children and pets

• Our products are not toys. Keep chargers, power banks, cables and their packaging out of reach of young children and pets.
• Do not let children play with plugs, outlets, cables or power banks, and do not let pets chew a cable.
• Long cables can wrap around a young child's neck. Keep them out of reach of cribs, beds and play areas.
• Throw away the plastic bags and wraps from the packaging, out of reach of children.
• If a product breaks, put every piece away from children and pets and write to us. If a child may have swallowed a part, get medical help right away.

If something gets hot, swells, smokes or smells

A charger or a power bank can feel warm while it works. If it gets hot to the touch, swells or bulges, smokes, leaks, hisses, crackles or smells of burning:

1. Stop using it. If you can do so safely, unplug it from the wall and unplug any device from it.
2. If you can do so safely, move it away from anything that can catch fire, such as bedding, curtains, paper or clothes, onto a hard surface that cannot burn, such as a tile or concrete floor. Do not touch it with bare hands if it is very hot.
3. Keep children and pets away, and air the room.
4. Do not charge it or use it again, do not throw it in the trash, and do not ship it, not even back to us.
5. Email us at tourexv@outlook.fr with "Safety" in the subject line, your order number and photos. We tell you what to do next, and replace or refund it as described in our returns policy.

If there is fire or a lot of smoke, get everyone out, close the door behind you and call 911. Do not go back for the product. If anyone is hurt, get medical help first.

Cleaning and storage

• Unplug a charger before you clean it. Wipe chargers and power banks with a dry, soft cloth: no water, sprays, cleaning liquids or solvents.
• Strand's sleeve can be wiped with a slightly damp cloth. Let it dry completely before you use it.
• Store everything in a dry place, out of direct sun, with cables coiled loosely.

Disposal and recycling

• Power banks: never put a power bank in household trash or a curbside bin. Batteries thrown away can start fires in garbage trucks and sorting facilities. Take it to a battery drop-off point, such as a Call2Recycle location, or to a household hazardous waste collection, following your state and local rules. Before you drop it off, put it in its own clear plastic bag or tape over its USB-C port.
• Where to go: you can find drop-off points near you through Call2Recycle, and read more on the EPA website. Your city or county can also tell you where to go.
• A damaged or swollen power bank: do not leave it in an ordinary drop-off box. Ask your local household hazardous waste program how to bring it in, and keep it away from anything that can catch fire until then.
• Chargers and cables: take them to an electronics recycling point, following your local rules, rather than putting them in household trash.
• Packaging: sort it as your local rules say.

Reporting a safety concern

If you think one of our products is unsafe, or something happened with it, stop using it and keep it in a safe place, away from anything that can catch fire. In an emergency, call 911.

Then email us at tourexv@outlook.fr with "Safety" in the subject line: the product, your order number if you have it, what happened and, if you can, photos. We answer within 2 business days, and faster when we can. We keep a record of every report and, when the law requires it, report to the U.S. Consumer Product Safety Commission (CPSC).

You can also report a product safety incident directly to the CPSC at SaferProducts.gov. How we handle the information in a report is explained in our Privacy Policy.

Recalls and safety notices

If we ever need to recall a product or share a safety notice, we will email everyone who bought it, using the email address given with the order. We will also post a notice on this page and on the product page, explaining clearly what to do and how we will put it right. Product recalls in the United States are also published by the Consumer Product Safety Commission at CPSC.gov/Recalls.

California Proposition 65

California's Proposition 65 requires a warning for products that can expose you to substances known to the State of California to cause cancer, birth defects or other reproductive harm. If a warning is ever required for one of our products, it will appear on its product page, before you buy, and on the product or its packaging.